Sometimes things don't go the way you expected and you need to step back. Here's what can be refunded and how to ask for it.
What can be refunded:
- Hosting: if you cancel within the first 30 days of ordering, we refund the amount. After that window the service isn't refundable, but you can cancel it so it doesn't renew.
- VPS: as these are resources reserved just for you, they're not refundable once activated.
- Domains: domain registrations and renewals are not refundable. When you register a domain the payment goes to the registry immediately and can't be reversed. This is standard across the whole industry.
How to request a refund:
- Open a ticket with the Billing department from your client area.
- Tell us which service or invoice is affected and why.
- We'll review your case and, where it applies, process the refund back to the same payment method you used.
The money usually takes a few days to show up on your account or card, depending on your bank. Payment-gateway fees, where they apply, are handled on a case-by-case basis.
Got questions before you buy? Just ask, no strings attached — we'd rather you get it right the first time.
