Ticket support is the fastest and most trackable way to ask for help. We see the full conversation in order, can attach screenshots, and it stays on record for future reference.
Steps
- Client area → "Tickets" → "Open ticket".
- Pick the department (Technical, Billing, Sales, Abuse).
- Write a clear, specific subject ("My site returns 500 since yesterday 6pm" beats "site down").
- Describe what's happening, what you expected, what you've tried, and since when.
- Attach screenshots if they help.
What to include for technical issues
- Exact URL where it reproduces.
- Literal error message (copy-paste, don't paraphrase).
- Only you, or your customers too.
- Browser and OS for anything visual.
What doesn't help
- Vague tickets like "not working" or "urgent help" with no context.
- Parallel tickets for the same issue — we lose context.
- Closing the ticket without waiting for our reply and opening a new one.
The more specific the ticket, the faster the fix. If unsure about anything, drop it in and we'll guide you.
