If your site has stopped loading or you see an account-suspended notice, there's most likely an unpaid invoice. Don't worry: it's a few-minutes fix and your data is still there.
What happened: when an invoice falls due and isn't paid, the service is temporarily suspended. Nothing is deleted: your files, emails and databases stay safe throughout the grace period.
How to reactivate it:
- Log in to your client area and go to Invoices.
- Find the unpaid invoice and pay it with any of the available methods.
- The service reactivates automatically shortly after payment is confirmed (usually within minutes).
If you paid a little while ago and it's still suspended, give it a few minutes and refresh; if not, open a ticket and we'll switch it back on by hand.
Important — if you let it slide: after the grace period, an unpaid account is eventually terminated and its data may be permanently deleted. Don't wait until the last day.
So it doesn't happen again: turn on auto-renewal with a saved payment method, or pop the renewal date in your calendar. We email you before every due date.
