Tickets are our main support channel: they are logged, you can attach screenshots and they do not get lost in email threads.
- Sign in to www.goservix.com.
- In the menu, click Support > Open Ticket.
- Pick the right department: Technical, Billing, Sales, etc.
- Write a descriptive subject (e.g. "500 error on yourdomain.com after installing plugin" is better than "My site is down").
- Describe the issue with as much detail as possible: what you were trying to do, what you expected, what happened, what you tried. Attach screenshots if you can.
- Submit the ticket.
We will reply to your contact email and you will also see the response inside the ticket. The more information you give us upfront, the faster we reach a solution.
