We are a small but close-knit team. These are our usual response times:
- Critical incidents (outages, blocking errors): under 2 hours during business hours.
- General questions: under 12 hours on business days.
- Billing: under 24 hours.
Outside business hours (nights, weekends and holidays) we handle critical incidents as soon as we can, but general questions may wait until the next business day.
If a ticket of yours is taking longer than expected, do not hesitate to post a follow-up. Sometimes a ticket gets stuck and a friendly nudge unblocks it.
